Why Your Underwriting Partner Needs to Offer Versatility to Meet Customer Needs

In today’s unpredictable world, you need an underwriting partner that is not only thorough in evaluating risk, but also can put together solutions to address the unique needs of insureds. With increased competition from other insurance carriers in the marketplace, your underwriting partner needs to place as much emphasis on customer satisfaction as on proper due diligence.

Here are some of the qualities to look for when choosing an underwriter that will offer versatility to meet customer needs:

1. Goes above and beyond the standard service contract.
An underwriter that is relationship-based understands the value of maintaining strong business ties and will do what it takes to nurture long term partnerships. Your underwriter will be a direct representation of your business, so be sure to select a partner that has a reputation built on trust and hard work.

2. Offers customized solutions.
Your underwriter should not take a “one size fits all” approach to putting together insurance solutions. Your partner should be able to put together custom solutions to make your company stand out. Being able to craft solutions to insureds’ needs will give you a competitive edge.

3. Identifies opportunities for revenue growth.
A thorough underwriter should be able to identify other areas to serve insureds, therefore contributing to revenue growth. An in-person property inspection, for example, will give your underwriting partner an opportunity to meet face-to-face with insureds and proactively identify other potential risks.

4. Makes customer satisfaction a priority.
Insureds that offer no flexibility in providing personalized solutions will struggle in today’s competitive marketplace. Partnering with an underwriter that truly cares about your business and offers innovative solutions to best address insureds’ needs will make your customers happy.
In short, in order to compete in today’s marketplace, insurance carriers need to partner with a thorough underwriter that delivers personalized solutions.

For more than 35 years, our team at Insurance Risk Services has been partnering with insurance carriers to provide a full range of insurance inspection services and field underwriting support to help our clients make informed decisions. We separate ourselves from the competition by offering personal attention and superior customer service. Our insurance carrier clients have direct access to decision makers and receive rapid response times.

If you’re interested in learning more about how you can differentiate your business by choosing an underwriting partner that makes customer satisfaction a priority and identifies opportunities for revenue growth, please contact us at Insurance Risk Services.